Shipping & Returns

All shipping is through Evri. We charge a standard fee of £3 per order, and offer free delivery for orders over £30. Please ensure you select the appropriate option during checkout to avoid any discrepancies. In case of an incorrect selection, we will contact you to settle any outstanding postage fees before dispatch.

All product prices are VAT inclusive, no additional taxes will be applied at check out.

COMMUNICATION + DELIVERY TIMES
We operate with a small team, and as a result, there might be occasional delays in our delivery process. Our standard delivery timeframe within the UK is typically 7-10 business days from the date of order. We will notify you the tracking code of your parcel once it is shipped.

If you require a special delivery with a tracking service, then please contact us on hello@cupnorth.co.uk prior to placing your order. We currently don’t accept order outside of the UK.

DELIVERY ADDRESS
Please make sure that the shipping address is correct as we are unable to redirect orders once they have been dispatched.

DISPATCH DATES
Please note that we are unable to process orders until your payment has been cleared.

RETURNS AND EXCHANGES PROCESS

We hope that you love our product, but if for any reason you are dissatisfied, please return it to us unused in its original packaging within 15 days.

To complete your return, we will require your proof of purchase. Please email hello@cupnorth.co.uk if you would like to request a return.

Shipping costs are non-refundable and the cost of returning the item will be the responsibility of the customer. When you receive your refund, any shipping charges paid on your order will be deducted.

If you are shipping an item over £50, you should consider using a trackable postage service, as we can’t guarantee that we will receive your returned item.

Once the goods have been received, we will send you an email to notify you that we have received it. 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

If you haven't received it in this time please contact us.

In the case of exchanges, please explain what exchanges you wish to make and provide your contact details should we need to seek clarification. We recommend that you contact us at hello@cupnorth.co.uk in advance of making exchange so that we can advise you on suitable replacements.

You will receive an email confirmation once the exchange has been processed.

CONDITIONS AND BEST PRACTICE
When returning items, please retain proof of sending, in case of a dispute. All items must be returned unused, in their original packaging, in saleable condition. We will refund the full value of your order, excluding shipping costs. 

POSTAGE AND INSURANCE
You are responsible for returning the items to us in good condition. Please use appropriate packaging and shipping service to ensure that any items are not damaged in transit and are returned in a timely manner.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, traceable means to return your order to us.